Merged cases

Merged cases is a common but little know process when it comes to debt collection. It is meant at protecting the end customers against unnecessary fees.

How does it work

When 2 or more invoices from the same creditor and against the same end customer, enter the same stage of collection at the same time, they need to be merged together. Both invoices will still live in our system, but they will be collected as one.

Invoices will automatically be organized into:

• The childs invoice - those are the invoice transferred to a parent, and they are in principle inactive

• A parent invoice - this is the active case

What does that mean for the integration

How to identify merged invoices

When looking at the invoice status through our API, you should see the following flags. It helps you identify if an invoice is merged or if it contains other invoices. The parentInvoiceId also gives you access to the parent where activity happens

"isChild": true,
"isParent": true,
"parentInvoiceId": null,
"parentState": "Invalid",
"parentType": "All",

How to register payments and crediting

When registering direct payment and creditnotes, you can still register them on the original invoice, we will forward the amount to the parent if necessary

How to interpret the invoice status

If an invoice status is marked as a child, it is basically closed, you should look at the parent status to know the actual status.

How to reconcile payments

We handle everything and will map the amounts on the relevant invoices regardless of merged status